Article 1. Purpose.
These terms and conditions are intended to define the rights, obligations, and responsibilities between Second Team Co., Ltd. (hereinafter referred to as "Company") and the hiring companies (hereinafter referred to as "Members") regarding the utilization of the AI interview service (hereinafter referred to as "Service") provided by the Company.
Article 2. Definition of Terms
1) The definitions of terms used in these terms and conditions are as follows.
“Service” refers to all additional functions necessary for AI interviews, question generation, response collection, analysis report provision, and operation of the recruitment process provided by the Company.
“Member” refers to corporate customers who agree to these terms and conditions and enter into a service agreement with the Company to utilize the service.
“Project” refers to the unit of AI interview created by the Member for a specific recruitment announcement.
“Administrator” refers to the Member’s representative who has operational authority such as creation/authorization/payment of the project.
“Applicant” refers to an individual participating in the hiring process of the Member.
“AI Interview” refers to the process in which the Company’s system generates and presents questions based on the recruitment announcements and evaluation criteria set by the Member, collects video, audio, and textual responses from the applicants, and subsequently generates and provides analysis reports and so forth.
“Interview Data” refers to all video, audio, text (including transcripts/summaries), questions/evaluations, logs, and so on that are created, collected, and recorded during the AI interview process.
“Paid Service” refers to services for which payment set by the Company is required and includes “subscription plans” that grant service usage rights for a specified period (hereinafter referred to as “Subscription Period”).
“Usage Limit (hereinafter referred to as “Credit”)” refers to the maximum number of times or units that can be provided to applicants according to the chosen subscription plan within the subscription period.
“Expiration” refers to the automatic disappearance of unused “Credits” at the end of the subscription period without being carried over to the next subscription period.
2) The definitions of terms used in this agreement, unless otherwise specified in paragraph 1, shall be governed by related laws, and those not defined by related laws shall be determined by general commercial practices.
Article 3. Disclosure and Amendment of Terms
The Company shall post these terms on the service homepage so that Members can check them at any time.
The Company may amend these terms within the scope that does not violate related laws, and shall notify in advance the date of application and reason for the amendment.
Changes that have a significant impact on the rights and obligations of Members will be notified in advance with a reasonable period.
Article 4. Interpretation of Terms
If the Company deems it necessary, the Company and its Members may enter into a separate written agreement. In the case of a conflict between the provisions of these terms and the contents of the written agreement, the contents of the written agreement shall take precedence.
Matters not stipulated in these terms shall be governed by the "Act on the Regulation of Terms and Conditions", the "Basic Act on Telecommunications", the "Telecommunications Business Act", the "Act on Promotion of Information and Communications Network Utilization and Information Protection", and the "Personal Information Protection Act" and other related laws.
Article 5. Establishment of Service Agreement
The service agreement shall be established when the Member agrees to the terms and completes the procedures set by the Company, such as creating an account or completing an order/purchase.
The Company may refuse or withhold consent for membership/use due to business or technical reasons.
Members must maintain accurate and up-to-date information of the actual user, and any disadvantages due to non-renewal shall be attributed to the Member.
Article 6. Submission of Evidence Documents
The Company may request the Member to submit evidence documents such as business registration certificates, certificates of employment, and confirmation of delegation of authority for service provision, settlement, security, and authority management.
Article 7. Protection and Management of Personal Information
Personal information processed during the use of the service shall be handled in accordance with the Company's personal information processing policy and relevant laws.
Members must lawfully collect, use, and provide applicant personal information, ensure necessary notices and consents (including third-party provision consent), and have internal authority controls in place.
The Company, as a personal information processor, may process applicants’ personal information (including interview data) for service provision, and may provide such personal information to the Member only with the applicant's consent or in case of legal basis.
Third-party provision in paragraph 3 is limited to the scope necessary for conducting the Member's hiring process (evaluation, review, and result verification), and specific provisions on items provided, timing, and methods of provision shall be determined by service settings and personal information processing policy.
Members shall not use or provide to third parties the applicant personal information and interview data provided by the Company for purposes other than recruitment, and shall safely manage, store, and dispose of them in accordance with relevant laws and these terms.
Article 8. Entrustment of Personal Information
The Company may entrust the processing of personal information to external companies as necessary for service provision, and specific details will be disclosed in the personal information processing policy.
The Company requires and supervises necessary protective measures for entrusted companies.
Article 9. Member Accounts and Passwords
Members must maintain the accuracy and currency of their account information.
Members may not share, transfer, or lend their account/access rights to third parties, and administrator rights should only be granted to a minimum number of individuals.
Any damages caused by the Member's negligence in management are attributed to the Member.
Article 10. Notifications to Members
The Company may inform Members of necessary information via the email address provided by the Member or through notices within the service.
Article 11. Provision and Suspension of Services
The Company provides AI interview, question generation, analysis report generation, and functional provision to hiring companies.
The Company may temporarily suspend all or part of the service for maintenance, failures, or operational needs.
Article 12. AI Interview Service
AI can generate questions/competencies based on the recruitment announcements and evaluation criteria set by the Member. Members can review, modify, and finalize the generated questions/competencies.
During the AI interview, the applicant’s video and audio may be recorded, and after the interview, analysis reports and interview data may be provided to the Member. The scope of provision is determined by service settings and the personal information processing policy.
AI can generate follow-up questions based on the applicant's responses.
Analysis reports are reference materials, and Members should make comprehensive judgments based on their own criteria and procedures for recruitment decisions.
Members must lawfully inform applicants of the manner of conducting AI interviews, processing data, and providing facts and obtain necessary consents.
Article 13. Changes to Service Content
The Company may change the service content to improve technical specifications or service quality and shall notify the changes in advance in such cases.
Article 14. Provision of Information and Posting of Advertisements
The Company may provide necessary information in announcements or messages for service operation, customer support, or update notifications.
The Company may display third-party advertisements on the service screen, and transactions between Members and advertisers are at the responsibility of the parties involved.
Article 15. Attribution of Posts and Rights
Intellectual property rights to questions created by the Company among interview data, analysis report templates, etc., belong to the Company.
The rights to recruitment announcements/evaluation criteria/questions, etc. registered by the Member in the service (hereinafter referred to as “Member Content”) belong to the Member.
Members grant a non-exclusive license to the Company to store, reproduce, display, and transmit Member Content to the extent necessary for service provision and operation.
If the Member deletes Member Content from the platform, the license to the Company regarding future use will be automatically terminated. However, for (i) storage/cache for audit, backup, compliance with regulations, and continuity of business, (ii) materials that have been legally provided/distributed to third parties, complete recovery may not be feasible, and this will not apply retroactively to prior use.
The Member guarantees that Member Content does not infringe third-party rights, and in the event of an infringement dispute, the Member shall resolve it at their own responsibility and expense and indemnify the Company.
Members may not use or provide interview data and applicant information for purposes other than recruitment without authorization from third parties.
Article 16. Restrictions on Use
The Company may restrict the use of members who interfere with the technical operation of the service due to system hacking, abnormal access, etc. However, sanctions for the false content of the responses shall be subject to the decision of the recruiting company.
The Company may provide reasonable notification of restrictions on use in advance, but may restrict use immediately and notify afterward in case of urgent security reasons.
Article 17. Member's Withdrawal or Termination of Contract
Members may apply for termination (withdrawal) of the service agreement through procedures specified by the Company (administrative requests/written requests/customer service, etc.).
The timing of termination, data access limitations, data return/deletion, settlement of remaining usage fees, etc., are governed by these terms and individual contracts/policies.
Even after termination, provisions necessary to exist by nature such as unpaid fees, intellectual property rights, confidentiality, and limitation of liability remain valid.
Article 18. Fees for Paid Services
The types of paid services, charging standards, amounts, billing cycles, etc., are determined on the service screen, quotation/order document, or individual contracts.
The Company may change the fee structure as necessary for operation, and major changes shall be notified in advance.
Article 19. Subscription Plans and Usage Limits (Credits)
Members will be granted usage limits (hereinafter referred to as “Credits”) according to the chosen subscription plan for a defined period (hereinafter referred to as “Subscription Period”). The validity period of credits purchased for a fee is limited to the subscription period (generally 30 days).
To ensure real-time AI analysis and the stability of the applicant examination environment, the Company optimizes the overall system resources and manages operational efficiencies. The Company will automatically expire any remaining credits unused within the subscription period at the end of that period and will not carry them over to the next cycle or refund them. However, if a period is agreed upon through a separate written contract, that contract will take precedence.
Members agree to deduct credits at the following times based on the method of using the service.
Direct Invitation (Email Sending): Credits are immediately deducted for the number of individuals when the Member sends an interview invitation email to specific applicants.
Shared Link Participation: Credits are deducted at the moment when an applicant accesses through the shared link generated by the Member and agrees to the terms and conditions.
API Integration Creation: Credits are immediately deducted for the number of individuals when the Member creates an applicant through the API.
If credits have been deducted in advance according to section 3, but the applicant does not actually start the interview (enters camera/microphone testing, etc.) and the project ends (expiration or forced termination by the Member), the Company will restore the deducted credits for the remaining limits of that subscription period only for that case. However, if the subscription period itself has expired, restoration will not occur.
Free trial credits (10 cases) and other promotional credits provided are subject to the validity periods and conditions separately determined by the Company and may be deducted before paid credits.
Article 20. Payment for Paid Services
Payment methods include card/account transfer/invoice, and detailed procedures follow the Company’s guidance.
If the Member does not accurately provide payment information or if there is a failure to pay, the Company may limit service provision.
Article 21. Withdrawal and Refund
Members can request withdrawal (refund) within 7 days from the payment date only if there are no usage records after payment for the subscription service, according to the "Consumer Protection in Electronic Commerce, etc. Act".
Service usage limits (credits) are granted simultaneously with payment, and in any of the following cases, the user is deemed to have used the service (executed digital content), and withdrawal is restricted.
If at least one usage limit (credit) has been deducted through direct invitations, shared link creation, API integration, etc.
If the member has checked analysis reports within the service, used the question generation feature, or.
If the user has substantially utilized resources provided by the Company for service use.
In cases where withdrawal is restricted under paragraph 2, the subscription fee paid for that subscription period will not be refunded. However, if the Member wishes to suspend service utilization from the next payment cycle ('subscription termination' or 'cancellation of next payment reservation'), they can do so, and in this case, they can continue to use the service normally until the remaining subscription period that has already been paid.
When a Member requests a refund, the Company may deduct from the refund amount any expenses incurred, such as payment processing fees and remittance fees.
If the Member is unable to use the service due to the Company's clear fault (e.g., permanent suspension of service), a refund shall be processed according to relevant laws based on the remaining period.
Article 22. Adjustment of Overpayments
If an overpayment occurs due to the Company's fault, the overpayment amount will be refunded.
The adjustment procedure for overpayments follows the Company’s guidance.
Article 23. Obligations of the Company
The Company strives to comply with relevant laws and terms to provide stable services.
The Company implements administrative and technical measures to protect personal information.
Article 24. Obligations of Members
Members must fulfill necessary notifications/consents and internal access control for applicants, and minimize the authority for viewing/downloading interview data.
If a Member causes damage to the Company due to violations of laws or these terms, the Member shall indemnify the Company.
Article 25. Compensation for Damages
The Company will compensate for direct damages incurred by a Member due to intentional or gross negligence, according to relevant laws.
If damages occur to the Company or third parties (including applicants) due to the Member's fault, the Member shall compensate for the damages incurred by the Company and indemnify the Company.
Article 26. Limitation of Liability
The Company shall not be liable for service disruptions due to force majeure such as natural disasters, power outages, or communication network failures.
The Company does not guarantee the hiring results (success/failure), personnel decisions, and their outcomes of the Members.
Analysis reports are reference materials, and the Company limits its liability for results arising from the Member's final judgment and usage methods to the extent permitted by law.
If a Member uses or leaks applicant information for purposes other than recruitment, the liability rests with the Member.
The preservation period for interview data is one year from the completion date of examination, and the Company assumes no responsibility for losses resulting from the deletion of data after the period.
Article 27. Governing Law and Jurisdiction
Disputes between the Company and the Member shall be governed by the laws of the Republic of Korea.
The jurisdiction for disputes arising in connection with the use of the service shall be determined by the court based on the Civil Procedure Act.
These terms and conditions shall take effect from January 29, 2026.